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Patient Portal



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Do you need to register for the Patient Portal?

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5 Ways to Use Your Portal

Learn more about how to use our patient portal by clicking the guide below.

Guide to Patient Portal

Current patients who have never registered for a Patient Portal account can register by visiting our patient enrollment page or by asking to register at your next office visit.

NOTE: If you are a new patient, you will automatically receive a Portal account with a temporary password a few days before or just after your office visit. Temporary passwords are only available for 72 hours. If this password expires, you will need to request a password reset by emailing one of our Portal Support Advocates at [email protected].
There are a few different ways you can reset your password.

1. Click on your name at the top right-hand corner and choose the “Reset Password” option.

2. If you are using the PocketPatient app, click the “Home” button at the bottom of the screen and choose the “Change Password” option.

3. If you cannot remember your password, you can reset it by clicking the “Forgot Password” link on the sign-in page. It will ask you for your username, date of birth and your last name. Clicking on “Request Email” will send an email with a link to reset your password.
Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the “Appointments” section of the dropdown menu and submit your “New Appointment Request”. The staff at Thomas Eye Group will confirm the appointment or contact you by your preferred method of communication to find a mutual time for you and your provider.

NOTE: At this time, if you are using the PocketPatient app on your phone, you will not be able to request an appointment. This can only be done on the web.
Yes. You can update you contact information, medications and health history as well as updating any pharmacy and insurance information in the Portal.
Once you have submitted your updated information, it is sent within a few moments. At the time of your appointment, your technician or location staff member will accept the changes and save to your chart.
Our team responds to secure messages within 48 hours during normal business hours. If this is a medical emergency, please do not send a message via the patient portal, but instead, call 911 or contact us directly at (678) 892-2020.

NOTE: You must include both a subject and the message to send through the Portal.
NOTE: If you are using the PocketPatient app, you will have to search for your provider or other departments, you will need to type out the name and the list will populate. To be able to send the message, you will have to include a subject and a message.
Your most recent appointments will be available in the portal. Please see how to access medical records FAQ ( Is there a such FAQ). However, testing is not included. If there are additional records needed, you may complete an online PHI form to request records by clicking on the link below.

https://www.thomaseye.com/medical-records-release-form.htm

Please keep in mind that it could take 30 days to complete medical record requests. 
On the web, choose “My Health” at the top of the screen. Select “Medications” and choose the “Refill Request” option. Choose the medication you wish to have refilled and choose “Next”. The request will be sent to your provider.

On the PocketPatient app, from the home screen, choose the “Request Refill” option. From here you can choose the medication you wish to have refilled and choose “Next”. The request will be sent to your provider.
To pay your bill online, please click here.
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