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Reviews



5

My daughter has been seen by Thomas Eye Group since 2009. They have provided superb professionalism and customer service from our initial visit until now. We highly recommend Thomas Eye Group.

5

wonderful and professional group who treats my mom kindly at every appt. Also, the staff goes above and beyond to accommodate my elderly mother when it comes to helping her catch her ride home and setting up new appts. I'd recommend the doctors at Thomas to others.

4

Overall, this is a great, state-of-the-art facility. I was truly taken aback by their unique approach. This facility is set-up so that you have general eye care on the main level and surgical procedures done on the upper floor. When you walk in, you are greeted by kiosks for check-in which provide small scanners to scan your ID and insurance cards. You don't actually have to talk with anyone at the reception desk unless you have a question. There is an enormous eye glass center off to your right and a massive seating area off to the left for appointments. I was first taken back to a room by a nurse/technician who performed my exam and dilated my eyes with all the fancy equipment. I was then brought back to the waiting room to wait to be taken back to the doctor area, where the dilated exam takes place. The doctors, nurses, technicians and back area staff were very patient and nice. Here's my reason for the 4-star rating. This place is a zoo! I was going in for a normal annual eye exam and I was waiting in this office for over 2 hours. You are treated a bit like cattle the way they move you through their process, which I had hoped would have made the process more efficient, I was grossly disappointed. The initial check-in and first portion of the exam with the nurse moved relatively quickly. Then I ended up waiting for my doctor exam for almost 45 minutes. When I was taken back, the doctor was very nice and moved quickly through her steps of the exam. It appears as though they may triple books doctor appointments, so be prepared to wait. My other reason for the 4-star rating was the check-out process. Since it's essentially a zoo, its every man for themselves. There is no clear direction on where you are supposed to go to check out. There are 3 different areas, unmarked, where people line up en mass to check out. As cattle, you sort of move to where you think a check out line is. This of course causes people who have been there before to jump ahead of people. This process added another 20 minutes to my overall appointment time. The check-out staff was grossly understaffed for the number of people they had flowing through this facility. When you did get to the counter, they were the rudest people you will encounter. In their defense, when I was checking out, 10 people were waiting to check out as well. I will definitely utilize this facility in future, however, I will be more adept at navigating their facility and scheduling appointments. I have a feeling first thing in the morning is the best time to go.

5

My son see's Dr. Kaufman and Dr. Lipsky and they are both great! I couldn't ask for anyone better than these two

5

Getting Lasik was the best decision I've ever made. I was very impressed with the entire process at Thomas Eye Group and really appreciated the time that all the staff spent with me before surgery. The actual surgery with Doctor Karlisle only took a couple of minutes and I was already seeing clearly when I stood up from surgery. It has been 3 weeks now and I'm seeing 20/15 in one eye and 20/20 in the other.

Thomas Eye Group
479 4.9 - star reviews

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